My Experience with the
Hewlett Packard Pavilion

All About their Customer Service
Actually LACK of Customer Service
and Their Product Tattooing

I begged the HP Customer Service to help me
with this matter but they refused to assist.

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Let me Summarize my Grievances with Hewlett Packard:

ONE.
They have it rigged so you cannot clone (or ghost) your operating system to another drive or partition. my set up requaires a dual boot set up. My purchase was made on the assumption that my DV7T laptop was not in any way deficient or limited or restricted.

TWO
Unfortunately in addition to the cloning problem if I wanted to use the Recover file I am not given a choice what partition to Recover to. I can only Recover to the original C partition. I am restricted from Recovering to my other internal (not HP factory installed) 320 GB Fujitsu SATA 2 HDD. Later I removed the Fujitsu and installed a 64 GB SSD SATA 2 disk with no better outcome.

THREE
Later I also tried to install WXP on my Fijutsu HDD and repeatedly got the blue screen. So it seems you have somehow rigged things so I cannot even install WXP. I bought the DV7T on the assumption that it would not be in any way lacking or restricted. Perhaps if I purchase a Vista OS Full Version locally (not from HP) on a disk will I have similar problem installing it as I had with WXP?

FOUR
I did more research and it seems that there is such a thing called Tatooing. Does HP employ such a unscrupulous technique? I asked them to deny this but they have not done so.

FIVE
So can I upgrade using a Vista Upgrade version or do I need to buy the Full version? They gave me two opposing opinions n this subject. What I need to see in black and white “yes, you can upgrade your DV7T installed HP OEM Vista with a Vista upgrade version rather than having to buy the Vista full version purchased from any store of my choosing (not HP). They could not or would not do this.

SIX
A response said “… you can boot only through the disk0 and the disk 1is only to take the back up of the data.” Pleases show me where in the manual it says this. I never heard of a drive being restricted to data only.

Seven
As it turns out the Restore file is not an image of the C drive but some kind of hybrid.

I finally received " I have forwarded your request to the supervisor with high priority. " Did the supervisor contact me? NOOOOO!!!

It's fraud. They lied by not disclosing crucial information. If I was aware with this crucial information I would not have bought this computer. So it pays for them to lie, that is until they met me. They get away with it most of the time. This time it's a different story.

And when they failed to help I slow escalated the price that they must pay. I expect I will not get any help from HP Customer Service so I am extremely disappointed. Hopefully the price they pay in the end will help every one else. 

I recommend that you look at Dell, Toshiba, Acer, and Asus for your laptop needs.

An Open letter to:

Class action Lawsuit? Not a bad idea.

Below is the complete transcript of my correspondence.
Note the lack of interest in helping me. They reply but somehow always manage not to answer my questions. How inept is that?

 

Hello Steve,

You are making a case for me. Another email with promise to help yet no help is offered.
Did you read any of the original messages? Or am I in the “dead end” department?

It has been over 21 days so I need you to authorize the return if I so choose to do so.
In any case it is a 21 day money back guarantee. That is unless there is a lie.
I was also told that I can use third party hard drives without any problem. Did they lie?

Fraud has no legal limits on returns. But I don’t want to get legal here.
You know what is right and what is wrong. So do the right thing and authorize the return so at least I will have the option.

Let me propose this again. If I ask this:
I want to return the computer for a full refund.
Also send me a $600 check or credit my Visa for all the trouble you have put me through. This figure really should be much higher.
An apology will also be appreciated.

How soon can it happen? The answer will help me decide.

Steve, now you have three websites that cover this debacle.
This is the newer one. It is nicer than the first and second. Check it out. I highly recommend that you show it to your supervisor.
Apparently it has not sunk into your head that you are losing money following your course of action.  Yes I am losing too but you are losing big time.

These are not just different pages but different domain names. Get it?

http://www.albrite.com/hewlettpinocchio/hp-problem.html

http://www.gum-disease-teeth-oral-ada.com/hewlettpackard.htm

http://www.artmusicdance.com/vasetc/hewlettpackardpavilion.htm

Vas

 From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Sent: Sunday, April 19, 2009 8:58 PM
To: Vas@ArtMusicDance.com
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Dear Vas,

Thank you for writing back.

I apologize for the inconvenience cause to you.

Vas, as you wish to get the refund of the notebook, then please be informed that, I am a part of the HP E-mail support Group. This group is specific in dealing with troubleshooting hardware and software issues concerning the system. We do not have the authorization to sanction repairs, refunds or reimbursements for systems.

However, let me inform you that you can get the replacement notebook within  21 days of time from the date of purchase. To get the notebook replaced, you need to visit the place from where you have purchased the notebook.

If you need further assistance, please reply to this message and we will be happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our Web site
at: http://www.hp.com/go/totalcare

Sincerely,

Steve
HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8023538059]}
***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us.  HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.  Always back up your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
HP does not require you to send anyfinancial data in your reply to this email.  As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.

Original TextFrom: Vas@ArtMusicDance.com
To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C 
CC: 
Sent: 04/20/09 02:07:20
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hello John,

 Your promise to help is not the same as helping. I hope that you understand that. All the effort you put into writing promises to help if used productively could have been used to answer my questions

I see no evidence that you will answer any of my questions. Correct? So what are my options?

Let me propose this. If I ask this:
I want to return the computer for a full refund.

Also send me a $500 check or credit my Visa for all the trouble you have put me through. This really should be much higher.
An apology will also be appreciated.

How soon can it happen?

Now you have two websites that cover this debacle.

This is the newer one. It is nicer than the first one. Check it out. Show it to your supervisor.

http://www.gum-disease-teeth-oral-ada.com/hewlettpackard.htm

http://www.artmusicdance.com/vasetc/hewlettpackardpavilion.htm

 Vas

From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Sent: Friday, April 17, 2009 12:20 AM
To: Vas@ArtMusicDance.com
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

 
Hi Vas,

Thank you for writing back.

Vas, I apologize that the quality of service you received did not meet your expectations.  Candid feedback such as yours will help us to improve our service.

However, you certainly have the right to pursue any course of action including legal action.  However, I would like to continue working with you to solve your technical problem.  If you do not wish to continue troubleshooting, please respond indicating your wishes, and we will handle your request appropriately.

Although this service is provided as a means of technical support for our customers, we appreciate any feedback about our company's products and services.  The e-mail message you sent has been reviewed and forwarded to the proper individuals.  We value your comments.

For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare

Sincerely,

John

HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8023538059]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us.  HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.  Always back up your data. 
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email.  As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.


Original Text

From: Vas@ArtMusicDance.com To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C CC: Sent: 04/17/09 05:42:26 Subject: RE: RE: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hello Raine,

Apparently you have no interest in helping me.
See this:

http://www.artmusicdance.com/vasetc/hewlettpackardpavilion.htm

 I want to return the computer for a full refund. 

Vas

 From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Sent: Thursday, April 16, 2009 1:18 AM
To: Vas@ArtMusicDance.com
Subject: RE: RE: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hello Vas,

Thank you for writing back.

I understand your concern regarding the issue.

Vas, let me inform you that one of our representative will analyze the issue and surely will contact you to provide the available options.  

If you need further assistance, please reply to this message and I will be happy to assist you further.

 For information on keeping your HP and Compaq products up and running, please visit our Web site at:

http://www.hp.com/go/totalcare

Sincerely,

Raine

HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8023538059]}

***Do Not Delete Service Ticket Number***

 
Our advice is strictly limited to the question(s) asked and is based on the information provided to us.  HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.  Always back up your data.

For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

HP does not require you to send any financial data in your reply to this email.  As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.

 Original TextFrom: Vas@ArtMusicDance.com

To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C 

CC: 

Sent: 04/16/09 06:39:14

Subject: RE: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

 Raine,

This email started on April 10. The message “I have forwarded your request to the supervisor with high priority” was sent to me three days ago. The issues are not difficult with someone with a little experience. Are such long delays typical at HP?

Looking forward to your assistance.

Vas

From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]

Sent: Thursday, April 16, 2009 12:26 AM

To: Vas@ArtMusicDance.com

Subject: RE: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hello Vas,

Thank you for writing back.

I sincerely apologize for the inconvenience caused.

 Vas, we have already forwarded your concerns to the appropriate department and they will surely look into the issue and do the needful.

If you need further assistance, please reply to this message and I will be happy to assist you further.

 For information on keeping your HPand Compaq products up and running, please visit our Web site at:

http://www.hp.com/go/totalcare

Sincerely,

 Raine

HP Total Care

 ***Do Not Delete Service Ticket Number***

{ticketno:[8023538059]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data.

For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.

Original TextFrom: Vas@ArtMusicDance.com

To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C

CC:

Sent: 04/16/09 06:07:56

Subject: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

 Hello Srinivas Reddy,

I suspect that you are very busy at HP Total Care. Your High Priority attention will be appreciated. It has been three days since you emailed me and now so I welcome your Total Care with High Priority.

 After two months effort and tons of research I still cannot use my very desirable Pavilion. Please review my messages and lets resolve all the issues.

 Thanks in advance.

Vas

From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]

Sent: Monday, April 13, 2009 11:21 AM

To: Vas@ArtMusicDance.com

Subject: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

 Hello Vas,

 Thank you for writing back.

 Ihave forwarded your request to the supervisor with high priority.

 Ifyou need further assistance, please reply to this message and we will be happy to assist you further.

 For information on keeping your HP and Compaq products up and running, pleasevisit our Web siteat:

http://www.hp.com/go/totalcare

 Sincerely,

 Srinivas Reddy

HP Total Care

***Do Not Delete Service Ticket Number***

 {ticketno:[8023538059]}

***Do Not Delete Service Ticket Number***

 Our advice is strictly limitedto the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connectionwith the use of this information. Always backup your data.

For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.

Original TextFrom: Vas@ArtMusicDance.com

To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C

CC:

 Sent: 04/13/09 14:32:47

Subject: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hello Please give this message personally to your supervisor,

 Thank for the prompt reply.

+++++++++++++++++++

Hello Please give this message personally to your supervisor,

Thank for the prompt reply.

+++++++++++++++++++++

From the previous email:

Julie said:

At this point I would like to inform you that it is not possible to make the partition with the recovery disk of your notebook.

The recovery disk (Why assume I have one, I do not) does not make the partition of my notebook. Do you know what a Recovery disk is? In any case none of my questions referred to it.

However, as said in the previous email as the recovery partition files will not allow to perform the clone.

Apparently the Recovery file can only be used recover he original installation to the original C drive. The way it is normally done is open Recovery (or restore) Manager (or the like), select the Recovery file and point to the destination partition. That simple! Read my message on this subject. Read also the PS comment. Thank you.

+++++++++++++++++++++

For the time being I prefer to communicate by email. So again I am requesting Please give this message personally to your supervisor. In the five communications we have solved only one issue.

I am again for the third time including my the identical message. You have shown very little interest in helping me. You callous attitude has led me to take action on my own and I will not cease until I get results. See what I mean. http://www.artmusicdance.com/vasetc/hewlettpackardpavilion.htm . I have several websites to comment on HP customer service and products. Then there are forums, blogs, myspace, facebook, Craigslist. If you have any pride in your company this may hurt. If not then both of are in trouble.

Please, let try this again:

ONE.
Cloning the OS is a common practice. It is done from partition to partition or drive to drive without any intermediary steps. I am not allowed to do this apparently due to some action on the part of HP. My purchase was made on the assumption that my DV7T laptop was not in any way deficient or limited or restricted. I do not need to jump through hoops to do what I normally do very quickly and efficiently on my other computers.

Unfortunately in addition to the cloning problem if I wanted to use the Recover file I am not given a choice what partition to Recover to. I can only Recover to the original C partition. I am  restricted from Recovering to my internal 320 GB Fujitsu SATA 2 HDD. I removed the Fujitsu and installed a 64 GB SSD SATA 2 disk with no better outcome.  

Later I also tried to install WXP on my Fijutsu HDD and repeatedly got the blue screen. So it seems you have somehow rigged things so I cannot even install WXP. I bought the DV7T on the assumption that it would not be in any way lacking or restricted. This is a good time to ask, if I purchase a Vista OS Full Version locally (not from HP) on a disk will I have similar problem installing it as I had with WXP?

I did more research and it seems that there is such a thing called Tatooing. Does HP employ such a practice? Send me a credible link saying that you do not make use of such or similar unscrupulous techniques. In other words prove to me that you do not employ any method that prevents me from using third party hardware and software. Please do this for me.

TWO

You said: “Regarding the upgrade process you can upgrade the operating system to Vista Ultimate 64 bit Upgrade as your notebook is already bundled with 64 bit operating system.”

Marena said:

“Secondly, I would like to inform you that your notebook was bundled with OEM version Windows Vista Operating System and to upgrade the OS to Vista Ultimate 64, then you need to purchase a retail version of Vista Ultimate 64 bit version Operating System discs and perform a clean installation of OS in the notebook. You can install any retail version of Vista Operating System in the notebook using the retail version OS discs. “

So I can upgrade using a Vista Upgrade version or do I need to buy the Vista Full version? Point to an official link so I can decide what is true. Please, what I want to see in black and white “yes, you can upgrade your DV7T installed HP OEM Vista with a Vista upgrade version rather than having to buy the Vista full version purchased from any store of my choosing (not HP). I would appreciate the clarity and how it is accomplished step by step.

THREE

You said

“… you can boot only through the disk0 and the disk 1 is only to take the back up of the data.” Pleases show me where in the manual it says this. I never heard of a drive being restricted to data only.

I have wasted on month researching and trying to do what would take me several hours to do on any of my other computers. What restriction are there for me here on the DV7T. Please tell me so that I do not spend another month then to find out what restrictions there are.

Let’s resolve all the issues with the next reply. I really will appreciate it very much. These are very simple issues so please resolve them. If not, the alternative is to return my otherwise very desirable DV7T for a refund. This purchase has turned into a real unpleasant fiasco but I feel it is not too late to turn it around! The issues are few though very important and the alternative not desirable by me and probably not by you either. So let’s resolve all the issues with your next reply.

I belong to the 800 member strong Tamps Bay Computer Society. http://www.tampa-bay.org/default.htm . What should I tell them about your products and service?  

Thanks in advance.

Vas

PS. Just as I finished this email I did one more check on Recovery. I recently added a partition right after C on the original HDD, and am not sure if this has anything (it shouldn’t) to do with my/your/our following problem. I went to do a System Recovery just to make sure all is ok. > next and got “This system does not have a recovery partition. The Recovery partition is where it has always been. I checked the file “Recovery” is still there. Now what? I have recovered from file before in other computers without a hitch. So why a problem here? How can it be fixed?

 From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Sent: Saturday, April 11, 2009 1:51 PM
To: Vas@ArtMusicDance.com
Subject: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hi Vas,

Thank you for replying.

Vas, it is apparent that this issue requires the personal attention of a supervisor.  Please get back to me with the following information:

Contact Information:

*  Full Name:
*  Organization (if applicable):
*  Mailing Address (No P.O. Boxes):
*  Apartment/Building/Mail stop:
*  City:
*  State:
*  Zip/Postal Code:
*  Phone Number (including area code):
*  Convenient Time for Callback:

     NOTE:  The callback hours are from 7 a.m. to 7 p.m. (MST), Monday
            through Friday.

*  Alternate Time for Callback, (if we are unable to make contact the
   first time):

Once the information has been updated in our database, a supervisor will contact you, within the next 3 business days.

Please get back to us with the requested information and we will continue from there.

Sincerely,

Tom
HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8023538059]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to thequestion(s) asked and is based on the information provided to us.  HP does not assume any

responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential

damages in connection with the use of this information.  Always back up your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email.  As a prudent reminder, do not insert credit card details

or other financial information in any e-mail replies.

Original TextFrom: Vas@ArtMusicDance.com
To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C 
CC: 
Sent: 04/11/09 18:47:25
Subject: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hello Julie,

Thank for the prompt reply. Please give this message personally to your supervisor.

ONE.
Cloning the OS is a common practice. It is done from partition to partition or drive to drive without any intermediary steps. I am not

allowed to do this apparently due to some action on the part of HP. My purchase was made on the assumption that my DV7T laptop was

not in any way deficient or limited or restricted. I do not need to jump through hoops to do what I normally do very quickly and

efficiently on my other computers.

Unfortunately in addition to the cloning problem if I wanted to use the Recover file I am not given a choice what partition to Recover

to. I can only Recover to the original C partition. I am restricted from Recovering to my internal 320 GB Fujitsu SATA 2 HDD. I

removed the Fujitsu and installed a 64 GB SSD SATA 2 disk with no better outcome.

Later I also tried to install WXP on my Fijutsu HDD and repeatedly got the blue screen. So it seems youhave somehow rigged things so I

cannot even install WXP. I bought the DV7T on the assumption that it would not be in any way lacking or restricted. This is a good time

to ask, if I purchase a Vista OS Full Version locally (not from HP) on a disk will I have similar problem installing it as I had with WXP?

I did more research and it seems that there is such a thing called Tatooing. Does HP employ such a practice? Send me a credible link

saying that you do not make use of such or similar unscrupulous techniques. In other words prove to me that you do not employ any

method that prevents me from using third party hardware and software. Please do this for me.

TWO

You said:

“Regarding the upgrade process you can upgrade the operating system to Vista Ultimate 64 bit Upgrade as your notebook is already

bundled with 64 bit operating system.”

Marena said:

“Secondly, I would like to inform you that your notebook was bundled with OEM version Windows Vista Operating System and to

upgrade the OS to Vista Ultimate 64, then you need to purchase a retail version of Vista Ultimate 64 bit version Operating System

discs and perform a clean installation of OS in the notebook. You can install any retail version of Vista Operating System in the

notebook using the retail version OS discs. “

So I can upgrade using a Vista Upgrade version or do I need to buy the Full version? Point to an official link so I can decide what is

true. Please, what I want to see in black and white “yes, you can upgrade your DV7T installed HP OEM Vista with a Vista upgrade

version rather than having to buy the Vista full version purchased from any store of my choosing (not HP). I would appreciate the

clarity.

THREE

You said

“… you can boot only through the disk0 and the disk 1 is only to take the back up of the data.” Pleases show me where in the manual it

says this. I never heard of a drive being restricted to data only.

I have wasted on month researching and trying to do what would take me several hours to do on any of my other computers. What

restriction are there for me here on the DV7T. Please tell me so that I do not spend another month then to find out what restrictions

there are.

Let’s resolve all the issues with the next reply. I really will appreciate it very much. These are very simple issues so please resolve them.

If not, the alternative is to return my otherwise very desirable DV7T for a refund. This purchase has turned into a real unpleasant

fiasco but I feel it is not too late to turn it around! The issues are few though very important and the alternative not desirable by me

and probably not by you either. So let’s resolve all the issues with your next reply.

I belong to the 800 member strong Tamps Bay Computer Society. http://www.tampa-bay.org/default.htm . What should I tell them

about your products and service?

Thanks in advance.

Vas

PS. Just as I finished this email I did one more check on Recovery. I recently added apartition right after C on the original HDD, and

am not sure if this has anything to do with my/your/our following problem. I went to do a System Recovery just to make sure all is ok. >

next and got “This system does not have a recovery partition. The Recovery partition is where it has always been. I checked the file

“Recovery” is still there. Now what? I have recovered from file before in other computers without a hitch. So why a problem here? How

can it be fixed?

From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Sent: Saturday, April 11, 2009 12:27 PM
To: Vas@ArtMusicDance.com
Subject: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Dear Vas,

Thank you for writing back to us.

At this point I would like to inform you that it is not possible to make the partition with the recovery disk of your notebook.

However, as said in the previous email as the recovery partition files will not allow to perform the clone.

I believe this information helps you. If you need further assistance, please reply to this message and we will be happy to assist you

further.

Sincerely,

Julie

HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8023538059]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to thequestion(s) asked and is based on the information provided to us. HP does not assume any

responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential

damages in connection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit ourWeb site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or

other financial information in any e-mail replies.

Original Text

From:

Vas@ArtMusicDance.com

To:

LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C

CC:

Sent:

04/11/09 17:40:52

Subject:

RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hello Andrix,

Thankfor the prompt reply. Please give this message personally to your supervisor.

ONE.
Cloning the OS is a common practice. It is done from partition to partition or drive to drive without any intermediary steps. I am not

allowed to do this apparently due to some action on the part of HP. My purchase was made on the assumption that my DV7T laptop was

not in any way deficient or limited or restricted. I do not need to jump through hoops to do what I normally do very quickly and

efficiently on my other computers.

Unfortunately in addition to the cloning problem if I wanted to use the Recover file I am not given a choice what partition to Recover

to. I can only Recover to the original C partition. I am restrictedfrom Recovering to my internal 320 GB Fujitsu SATA 2 HDD. I

removed the Fujitsu and installed a 64 GB SSD SATA 2 disk with no better outcome.

Later I also tried to install WXP on my Fijutsu HDD and repeatedly got the blue screen. So it seems you have somehow rigged things so

I cannot even install WXP. I bought the DV7T on the assumption that it would not be in any way lacking or restricted. This is a good

time to ask, if I purchase a Vista OS Full Version locally (not from HP) on a disk will I have similar problem installing itas I had with

WXP?

I did more research and it seems that there is such a thing called Tatooing. Does HP employ such a practice? Send me a credible link

saying that you do not make use of such or similar unscrupulous techniques. In other words prove to me that you do not employ any

method that prevents me from using third party hardware and software. Please do this for me.

TWO

You said:

“Regarding the upgrade process you can upgrade the operating system to Vista Ultimate 64 bit Upgrade as your notebook is already

bundled with 64 bit operating system.”

Marena said:

“Secondly, I would like to inform you that your notebook was bundled with OEM version Windows Vista Operating System and to

upgrade the OS to Vista Ultimate 64, then you need to purchase a retail version of Vista Ultimate 64 bit version Operating System

discs and perform a clean installation of OS in the notebook. You can install any retail version of Vista Operating System in the

notebook using the retail version OS discs. “

So I can upgrade using a Vista Upgrade version or do I need to buy the Full version? Point to an official link so I can decide what is

true. Please, what I want to see in black and white “yes, you can upgrade your DV7T installed HP OEM Vista with a Vista upgrade

version rather than having to buy the Vista full version purchased from any store of my choosing (not HP). I would appreciate the

clarity.

THREE

You said

“… you can boot onlythrough the disk0 and the disk 1is only to take the back up of the data.” Pleases show me where in the manual it says

this. I never heard of a drive being restricted to data only.

I have wasted on month researching and trying to do what would take me several hours to do on any of my other computers. What

restriction are there for me here on the DV7T. Please tell me so that I do not spend another month then to find out what restrictions

there are.

Let’s resolve all the issues with the next reply. I really will appreciateit very much. These are very simple issues so please resolve them.

If not, the alternative is to return my otherwise very desirable DV7T for a refund. This purchase has turned into a real unpleasant

fiasco but I feel itis not too late to turn it around! The issues are few though very important and the alternative not desirable by me

and probably not by you either. So let’s resolve all the issues with your next reply.

I belong to the 800 member strong Tamps BayComputer Society. http://www.tampa-bay.org/default.htm . What should I tell them

about your products and service?

Thanks in advance.

Vas

PS. Just as I finished this email I did one more check on Recovery. I recently added a partition right after C on the original HDD, and

am not sure if this has anything to do with my/your/our following problem. I went to do a System Recovery just to make sure all is ok. >

next and got “This system does not have a recovery partition. The Recovery partition is where it has always been. I checked the file

“Recovery” is still there. Now what? I have recovered from file before in other computers without a hitch. So why a problem here? How

can it be fixed?

From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Sent: Friday, April 10, 2009 3:29 PM
To: Vas@ArtMusicDance.com
Subject: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hello Vas,

Thank you for contacting HP Total Care.

I understand that you are unable to clone the C drive of your notebook.

Vas, let me share with you that as the recovery partition files will not allow to perform the clone option, to clone the C drive you need to

first perform the recovery option with the help of the recovery discs then delete the recovery partition and then clone the C drive.

Regarding the upgrade process you can upgrade the operating system to Vista Ultimate 64 bit Upgrade as your notebook is already

bundled with 64 bit operating system.

Regarding the BIOS of the notebook it is not possible to upgrade the BIOS of the notebook and you can boot only through the disk0

and the disk 1 is only to take the back up of the data.

This information should help you. If you need further assistance, please reply to this message and we will be happy to assist you .I would

like to add that we value your precious time and would be here round the clock to assist you.

Sincerely,

Andrix

HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8023538059]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any

responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential

damages in connection with the use of this information. Always back up your data.

For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or

other financial information in any e-mail replies.

Original TextFrom: Vas@ArtMusicDance.com

To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C

CC:

Sent: 04/10/09 20:28:58

Subject: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hello Marena,

Thanks for offering your assistance. Please lets review the questions.

ONE. Computer owners often add partition and hard drives to their computer. I cloned my original C drive to a new internal 320 GB

Fujitsu SATA 2 HDD and it would not boot. Then I cloned my C drive to a new internal pqi 64 GB SSD SATA 2 disk and again it would

not boot.

I also attempted to do a system recovery to my Fujitsubut was not given the option to do so. I can only recover to the original C drive.

Has HP intentionally done this to prevent me from restoring to another drive inside the computer. Note the Fujitsu is not an external

drive. If HP has not intentionally done this to prevent me from restoring to another internal drive then please tellme the work around.

TWO. To understand I do not have upgrade privileges with bundled with OEM version Windows Vista Operating System. The Vista

Ultimate 64 bit Upgrade version will not work, correct?

Let’s say I purchase a new Vista OS (not the upgrade) from another vendor. Let’s say I delete your factory installed Vista Home

Premium. Will I have any problem installing this new Vista Home Premium (or Ultimate) in my DV7T laptop? Is there anything in the

BIOS or hidden in the hard drive that will continue to give me problems with cloning?

THREE. Both the original and the newly added Fujitsu drive are internal. The BIOS does not allow me to choose to boot from disk0 or

disk 1. This is the first time I have seen a BIOS that lacks this choice. Is this a limited BIOS installed HP laptops? Is there an update

with a BIOS or a full versions that allows me to do so? If not I am very disappointed. You can ask any knowledgeable technician and

they will tellthis is idiotic.

I did some more research beyond Belarc:

It is likely the Compal 30F4 99.95 Mainboard is OEM manufactured for HP

Bios F.25 must be made special for HP.

What restriction are there for me here. Please tell me so that I do not spend another month then to find out what restrictions there are.

FOUR. Thanks for the Belarc suggestion and link.

Thanks in advance.

Vas

=======

Lastly, I would like to inform you thatyour notebook was bundled with Intel Processor and the Motherboard contains the Intel chipset.

However, we do not have much technical information regarding the components that are present on the Motherboard of the notebook.

However, you can visit the following link and download the Belarc's software, which on execution will provide you areport on all the

devices installed in your computer:

Belarc provides the followinginfo:

Serial number

Motherboard's make and model

BIOS information

Bus clock

OS

Processor

Drives

Controllers

Buses

System model

Memory modules

Display

Devices

Installed software.

++++++++.

We always try to make sure that the issues experiencedby our valued customers are always taken care of with utmost importance.

Nevertheless, there are always exceptions. Due to some technical reasons,the answers for your queries were not sent to you. I sincerely

apologize for the inconvenience caused to you.

Vas, I would like to inform you that your notebook was bundled with two partitions, one recovery partition(contains the image of OEM

version Windows Operating System, applications and drivers that came preinstalled with the notebook), and another is the "C" drive

which contains the Operating System files. To reinstall the Operating System and the applications in the notebook, you need to perform

system recovery using the recovery discs. This will reinstall the OEM version Windows Operating System, applications and drivers that

came preinstalled with the notebook. And we do not have any tested information on cloning and the only option is to perform system

recovery using the recovery discs when you install a new hard drive in the notebook.

Secondly, I would like to inform you that your notebook was bundled with OEM version Windows Vista Operating System and to

upgrade the OS to Vista Ultimate 64, thenyou need to purchase a retail version of Vista Ultimate 64 bit version Operating System discs

and perform a clean installation of OS in the notebook. You can install any retail version of Vista Operating System in the notebook

using the retail version OSdiscs.

Further, please be informed that there is no option available to boot the notebook from any external storage drives. However, you can

only boot from the hard drive and the CD/DVD Drive. Also, there are no updates available to enable the option to boot the notebook

from the USB port/external drives connected to the notebook via USB.

Lastly, I would like to inform you that your notebook was bundled with Intel Processor and the Motherboard contains the Intel chipset.

However, we do not have much technical information regarding the components that are present on the Motherboard of the notebook.

However, you can visit the following link and download the Belarc's software, which on execution will provide

You can obtain the entire specification of the Presario by running the Belarc utility. You can visit the following link and download the

Belarc's software, which on execution will provide you a report on all the devices installed in your computer:

http://www.belarc.com/free_download.html

NOTE: The URL above will take you to a non HP Web site. HP does

not control and is not responsible for information outside

of the HP Web site.

I believe the above information provided will be helpful and addressed your concern. If you need further assistance, please reply to this

message and we will be happy to assist you further.

Sincerely,

Marena

HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8023538059]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to thequestion(s) asked and is based on the information provided to us. HP does not assume any

responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential

damages in connection with the use of this information. Always back up your data.

For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or

other financial information in any e-mail replies.

Original TextFrom: Vas@ArtMusicDance.com

To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C

CC:

Sent: 04/10/09 08:15:44

Subject: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support

Hi Emily,

Is this how you are answering my questions?

For information on keeping your HP and Compaq products up and running, please visit our Web site

at:

http://www.hp.com/go/totalcare

Or are you going to answer my questions?

Vas

From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]

Sent: Friday, April 10, 2009 1:47 AM

To: misc@artmusicdance.com

Subject: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mailsupport

Hello VAS,

Thank you for writing back to us.

For information on keeping your HP and Compaq products up and running, please visit our Web site

at:

http://www.hp.com/go/totalcare

Sincerely,

Emily

HP Total Care

***Do Not DeleteService Ticket Number***

{ticketno:[8023538059]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any

responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential

damages in connection withthe use of this information. Always back up your data.

For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or

other financial information in any e-mail replies.

Original TextFrom: misc@artmusicdance.com

To: HP Support

CC:

Sent: 04/10/09 06:30:11

Subject:HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mailsupport

hp e-mail support

Webform submittal date/time : 10 April 2009 06:30:11 UTC

language_code : en

language :English

Country of Residence : United States

product_line : KV

product_oid : 3837645

product_name :HP Pavilion dv7t-1200 CTO Entertainment Notebook PC

part_number : FJ677AAR,FJ671AAR,FJ671AV,FJ672AAR,FJ672AV,FJ677AV,FJ678AAR,FJ678AV,FW343AV

purchase month : 2

purchase year : 2009

problem area : hard drive/storage devices

serial number : CND90857x8

operating system : Microsoft Windows Vista Home Premium 64

problem description : Hello,

ONE. I cloned my original C drive to a new 320 GB Fujitsu SATA 2 HDD and it would not boot. Then I cloned my C drive to a new pqi

64 GB SSD SATA 2 disk and also would not boot.

I have cloned my other computers many times without a problem. Am I doing something wrongor you have sabotaged the BIOS or Vista so

that I am prevented from doing so? What are your suggestions to resolve this issue?

TWO. My DV7T came with Vista Home Premium installed. I want to upgrade using the Vista Ultimate 64 Upgrade Version which I will

purchase from another vendor. I do not have a Vista installation DVD. How can I upgrade? Have you sabotaged it so I am unable to do

this unless I purchase the Vista Ultimate 64 upgrade Version from you?

Let’s say I purchase a new Vista Home Premium (not the upgrade) from another vendor. Let’s say I delete your factory installed Vista

Home Premium.Will I have any problem installing this new Vista Home Premium in my DV7T laptop?

THREE. The BIOS does not allow me to choose to boot from disk0 or disk 1. Is there an update with a BIOS that allows me to do so.

This is the first time I have seen a BIOS that lacks this choice. Is this a limited BIOS installed HP laptops?

FOUR. What is the manufacturer and model number of the motherboard in DV7 1200.

Thanks in advance.

Vas

tech skill : Intermediate

first name : Vas

last name : Gardiakos

phone : 727-781-5111

email : misc@artmusicdance.com

form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email?product=3837645&lc=en&cc=us&dlc=en&lang=&cc=us

form country : United States

See  Also about Hewlett Packard

And http://www.albrite.com/hewlettpinocchio/hp-problem.html